Nykaa Luxe

For the longest time I was hesitant to go to beauty stores and try makeup in person because of the things I heard about professionals working there being rude, overbearing and what not. And personally I have experienced it also. But I thank my stars that I decided to go to Nykaa Luxe at Lulu Kochi the first time because from the moment I walked in the experience was amazing thanks to MuA Sony who works there. From the moment I entered she made me super comfortable, listened to all my needs and made sure I got to test everything I wanted to and gave me super helpful recommendations with kindness and patience. Post this whenever I want to buy makeup she has become my go to at the Nykaa store and I buy my makeup there or Nykaa online. What I love is that she has never pushed a product on me and has guided me brilliantly and all her recommendations that I have bought worked really well and have become my HGs and in the process I saved a lot of money by not blind buying products based off of online reviews and regret the money spent. The last time I went there I also noticed the other employees in there were also super polite and helpful to the customers who they were interacting with. It gives me hope that the beauty industry's retail customer interface is actually changing and customers like me who need makeup, skincare etc can walk into the Nykaa Luxe stores here in Kochi or other makeup retail stores across the country and have an extremely fruitful and happy experience trying out and buying good makeup, skincare, haircare. Even the employees at Nykaa Luxe store at Forum Mall where I had gone once were super helpful and I enjoyed my experience of buying makeup there as well. So yeah do give Nykaa Luxe Store a try and a special shout out to Sony for doing her job brilliantly and making me want to go into the store and try makeup and buy according to my needs and what suits me which I so love to do being a makeup enthusiast. Happy Shopping 🙌

Nayana was really sweet and helped us get exactly what we wanted very quickly. Thank you!!