Derived from the Sanskrit word ‘Nayaka’ meaning actress or one in the spotlight, Nykaa is all about celebrating the star in each woman, and being her confidante and companion as she embarks on her own journey to discover her unique identity and personal style. It is India’s largest omnichannel beauty destination.
The address of this store is Site No 377, Keywest Avant Garde Estate, 100 Feet Road, Opp Pantaloons, Indiranagar, Bengaluru, Karnataka.
I visited this particular Nykaa branch about three years ago, and honestly, the experience back then was not pleasant at all. Since then, I had always been hesitant to step into the store again and avoided it for the past three years. However, I recently decided to give it another try and to my surprise, the entire experience was a complete 180. The vibe, the layout, and overall service felt entirely different in the best way. While I didn’t interact with many staff members, the one person who truly made my visit exceptional was Leima (I might be spelling her name wrong, so please excuse me). She’s usually stationed near the Charlotte Tilbury counter, and she is absolutely amazing. Her knowledge of the products, the way she guided me through selections, her patience, and her polite and courteous nature were all outstanding. She genuinely made the shopping experience smooth, enjoyable, and personal. There was also a kind gentleman near the same section and possibly working around the Charlotte Tilbury and Lancôme counters. I’m so sorry I didn’t catch his name, but he too was incredibly helpful and professional. His approach was warm and respectful, and it made such a difference. Honestly, Leima is the reason my opinion of this store has completely changed. She’s the reason I would now be happy to walk into this branch again. People like her truly elevate the brand experience. She absolutely deserves to be appreciated, incentivized, and rewarded for her contribution. Nykaa, you need more people like her!
I recently visited Nykaa Luxe and was assisted by Leema she was warm, attentive, and genuinely knowledgeable about the products. She patiently listened to what I was looking for and offered thoughtful recommendations. What I appreciated most was how comfortable she made the entire shopping experience — answering even my smallest questions and helping me discover products I wouldn’t have tried otherwise. Her friendly approach made the visit feel personal and special. Overall, excellent customer service that made my shopping trip so much better. Thank you, Leema!